Do I need a credit card to book seats in the cinema or cafe bar?
No, we no longer take any credit card numbers for any booking. Hopefully, the whole process should be very easy.
I can’t set up an account with you.
If you're experiencing technical problems we now have a video to help you situated under 'Info' and then 'Booking Issues' or call 01283 716257 to leave us a message between 7am and 10am Monday to Friday.
I can’t remember my password
If you can’t remember your password you need to press ‘reset password’ and we will send you another one by email. It’s a good idea when you have received your new password to change it to something that you will remember next time.
I’ve pressed the ‘reset’ my password several times and nothing is being sent by email
A password will be sent but it’ll be in your spam. If you have pressed the reset button several times you need to ensure you have the last password for it to work. For instance if you have pressed the button four times the first password we send will not work – you need the fourth password.
I want to change my password to something I’ll remember
No problem just press the ‘My Account’ button on the top of every page, then the ‘Change Password’ button and you can put in a password that you’ll remember in the future.
Can I amend my booking to bring extra people?
You can amend your booking upwards up to 30 minutes before a show. You can amend your booking downwards, or you can cancel up until 24 hours before your show. For special events you can amend your booking upwards up to 30 minutes before the show however you can only amend your booking downwards or cancel up to 30 days before the show.
What if I have an emergency?
If you have an on the day emergency you can now call 01283 716257 and speak to a live operator.
Can I come to the café bar and book my seat for a future date?
Yes but an operator will have to run upstairs into the office to speak to you over the telephone to take your booking. Please, if you can, book online or over the phone as we don’t often have the staff capacity to take someone off the floor.
Can I come to the café bar and book my seat on the same day as the show?
Yes, we can book you in and you can buy your ticket at anytime during the same day that the show is on, right up to the time it starts.
Do you stop people going in if they are late?
We don’t stop you from going in but we do ask that you respect other customers and find your seat quietly.
Can my child go into an age restricted film?
Children of all ages can attend films with U and PG certificates. Films with a 12A certificate can also be attended by children of all ages, however, they must be accompanied by an adult over 18 years of age for the full length of the film, in the theatre. Films rated 15 or 18 can only be attended by those aged above the rating age, no one under these ages will be admitted, even if they are accompanied by an adult. It is our staff's legal responsibility to ask for photo I.D. for anyone they do not believe is above the rating age limit; we would recommend anyone who is coming to see an age restricted film brings I.D. with them to avoid dissapointment.